“Our AC quit working. When they first came out to look at it they said the motor was bad and the line was blocked somewhere. Said he couldn’t do anything for us that day. No charge. Basically we needed a new motor or a whole new unit.
We opted for a whole new unit but when they came out to install it, they said the control board on the furnace was bad and that needed to be replaced, or the blowers wouldn’t blow. Third time they come out, they replaced the control board BUT they discovered the entire furnace needed to be replaced because our humidifier had backed out a bunch of sludge into the furnace and fried everything inside.
Honestly it all stemmed from poor workmanship when the house was built and the original unit was installed (about 10 years ago). In the end, we are happy with the service we received, we are glad they worked us through this entire process and explained everything in detail (my husband works a lot so I had to deal with much of this without him). Kevin is very knowledgeable. The guys were very honest and reasonable. Even the lady I spoke to on the phone was very patient and professional with me (I wish I remembered her name).
I just wish we would have known from the beginning about the sludge and that everything was going to have to be replaced versus this drawn out process. Why didn’t the first guy catch that? Never saw the first guy again. But my air is working now and I know I won’t have problems come this winter. I will definitely use them again if I ever have another problem!”